What's Up English

Terms of Service

These Terms of Use (“Terms”) were last updated on February 3, 2025.

Please review these Terms carefully as they constitute a binding agreement between us and you, and contain important information about your rights, remedies, and legal obligations.

The mission of What's Up English is to improve lives through English language education. We help learners access educational content to learn English effectively. We need rules to keep our platform and services safe for the benefit of you, us, and our learning community.

These Terms apply to all of your activities on the What's Up English website and related services (the “Service”).

1. Enrollment and Content Access

When you enroll in a course or other content, you receive only a license from us to view that content through the What's Up English Service and may not use it for any other purpose. You may not transfer or resell the content in any form.

Under these Terms, when you purchase access to content on What's Up English, you receive only a license to view the content through the What's Up English platform and Service. Content is licensed to you, not sold.

Legally, What's Up English grants you a limited, non-exclusive, non-transferable license to access and view content for which you have paid in full, solely for your personal, non-commercial learning purposes through the Service, subject to these Terms.

2. Content and Conduct Rules

You may only use What's Up English for lawful purposes. You are responsible for all content that you post on our platform.

Reviews, questions, posts, and other content must comply with content guidelines, applicable laws, and respect the intellectual property rights of others. We may suspend accounts for repeated or serious violations.

If you believe someone is infringing your copyright on our platform, please contact us at: support@whatsupenglish.vn.

3. Content Rights

All rights, title, and interest in the What's Up English platform and Service are the exclusive property of What's Up English.

You may not:

  • Access or interfere with non-public areas
  • Disable or circumvent security features
  • Copy, modify, reverse engineer, or create derivative works
  • Upload viruses or harmful content
  • Use the Service for unlawful purposes

4. Account Security and Use

You need an account to use most of the Service. You are responsible for maintaining the security of your login credentials and all activity associated with your account.

5. Refund Policy

WHAT'S UP ENGLISH LLC

Last updated: January 2026

Due to the nature of digital products and the granting of access immediately after payment, we apply the following refund policy:

5.1. No refunds for digital products and courses

All purchases of digital products, including downloadable materials and pre-recorded courses, are final and non-refundable.

Once you are granted access to or download any content, we will not issue refunds under any circumstances. By completing your payment, you acknowledge that you have read, understood, and agreed to this no-refund policy.

This policy applies regardless of whether you have viewed, downloaded, or used the content.

5.2. Online community membership – 7-day refund period

For online community membership plans, we offer a 7-day refund period from the date of your first payment.

After this period, membership fees are non-refundable under any circumstances.

5.3. Payment disputes (chargebacks)

Initiating a chargeback or payment dispute for products that are not eligible for a refund may result in:

  • Immediate termination of access to all services
  • Denial of all future purchases

5.4. Governing law

These Terms are governed by and construed in accordance with the laws of the Socialist Republic of Vietnam.