What's Up English

Refund Policy

WHAT'S UP ENGLISH LLC

Last updated: January 2026

Thank you for purchasing products/services from WHAT'S UP ENGLISH LLC. Due to the nature of digital products and the granting of access immediately after payment, we apply the following refund policy:

No Refunds for Digital Products and Courses

All purchases of digital products, including downloadable materials and pre-recorded courses (e.g., “1000 Most Common Words”, “Complete American English Course”), are final and non-refundable.

Once you are granted access to or download any content, we will not issue refunds under any circumstances. By completing your payment, you acknowledge that you have read, understood, and agreed to this no-refund policy.

This policy applies regardless of whether you have viewed, downloaded, or used the content. Digital products and courses are considered fully delivered once login credentials or download links are sent to you.

Online Community Membership – 14-Day Money-Back Guarantee

For membership plans, we offer a 14-day money-back guarantee, no questions asked, from the date of your first payment.

To request a refund, simply contact us within 14 calendar days of your payment date. After this period expires, membership fees are non-refundable under any circumstances.

Scope of Application

This policy applies to all purchases made on our website through any accepted payment method, including:

  • Bank transfer (via third-party plugin)
  • PayPal
  • Credit / debit card

Payment Disputes & Chargebacks

Initiating a chargeback or payment dispute for products that are not eligible for a refund under this policy may result in:

  • Immediate termination of access to all products, courses, and services
  • Denial of all future purchases from WHAT'S UP ENGLISH LLC

Technical Issues

If you experience technical issues accessing a product or course you have purchased, please contact our customer support team for assistance. We will do our best to resolve the issue; however, technical issues are not valid grounds for a refund.

Customer Responsibility

Before purchasing, you are responsible for ensuring that the product or course meets your needs. We encourage you to carefully review:

  • Product descriptions
  • Introductory content / previews
  • Free content (if available)

before making your purchase decision.

Contact

If you have questions about this refund policy or need assistance requesting a refund for a membership within the allowed period, please contact us at: support@whatsupenglish.vn

Governing Law

This refund policy is governed by and construed in accordance with the laws of the Socialist Republic of Vietnam.